2014 will be a bustling year for events around Adaptive Case Management, so get these on your calendar: Continue reading
AdaptiveCM Events for 2014
Reply
Category Archives: Adaptive Case Management
Complex Behavior Emerges from Simple Rules
At TEDxZurich 2013 Nicolas Perony gave an excellent talk about complexity that has relevance in the collaboration technology field. He has some excellent examples of how complex systems differ from complicated, machine oriented system, as well as the risks of thinking of complex systems as if they were machines. Continue reading
Adaptive Work Patterns in SAP Jam
A couple of people alerted me to this announcement by SAP last Monday about their new capability to support work patterns because it parallels in many ways to the message about adaptive case management. Continue reading
Plus! The Standard+Case Approach
Rob England published this book “Plus! The Standard+Case Approach: See Service Response in a New Light” earlier this year in New Zealand. He sent me a copy, and I want to say he makes some very good points. Continue reading
Absolutely Self-Managed Workers
Why not get rid of management entirely? That was the thesis of Doug Kirkpatrick’s talk at the Building Business Capability conference this week about the Morning Star Company, a company which has tried the radical approach of being entirely flat, and having no managers are all. Far from failing, they have become the largest company in their domain (tomato processing). In Dec 2011, Harvard Business Review called them the world’s most creatively managed company. Continue reading
Updates for November
Two webinars, an interview/podcast, and a number of relevant links — all in the past couple of weeks. Here are the links Continue reading
Automation leads to Forgetting
What is the limit of automation? We often think that automation is limited by the technical ability to construct the automation. It is not surprising that automation decreases the ability for those people to do the same job manually. Is there then a point that we should avoid automation in order to retain viable knowledge workers? Continue reading
Do Management Gurus Encourage Process Enforcement?
As part of the research for the last keynote I gave, I wanted to see how well known management gurus recommend supporting knowledge workers to be more effective. What I found was surprising and well understood at the same time. Continue reading
A Role by any other Name, is still a Role
Everyone knows what a role is. It is obvious. We talk about them all the time. But every time I hear a programmer say the word “role” my ears pick up. The term is very often misused. How, then, might one use the term correctly and avoid the pitfalls? Continue reading
Are Flow-to-the-work Organizations right for Knowledge Workers?
There is an article in Harvard Business Review this month about how companies are beginning to organize knowledge workers in a new way. The concept has been called a “flow-to-the-work organization” and it reflects a new way of thinking about how knowledge workers are held in relation to the company. Continue reading
Thinking Matters 