It seemed that most of the talks at BPMNext mentioned agents at some level — but the meanings varied. After many discussions it seems that we might focus on a special type of agent we can call a “Personal Assistant” which has the potential to dramatically change large scale BPM, and here is why. Continue reading
In previous post I introduce a scenario for cooperation between doctors, and show that a personal assistant is a good way to connect those in real time. Here are some additional details that we should consider more carefully. Continue reading
In the previous post, I introduced a scenario for discussing personal assistants. In this post, I explore how personal assistants are useful at a tool for connecting the primary care physician to the back care specialist. Continue reading
There is an important role for a type of intelligent agent we might call a personal assistant. What are personal assistants? What new do they bring to mix? What effect will they have? This post explores the boundaries, and introduces a scenario which might be used to discuss the effect of agents. Continue reading
Ed Snowdon spoke yesterday at the SXSW conference on the importance of using encryption to keep the data the runs our businesses (and personal life) safe. I refresh the call to eliminate the scary warning that browsers give when using a self-signed encryption key. It does not make anyone safer, and stands in the way of regular usage of HTTPS. Continue reading
IBM has suggested this new term, the Boundary Worker, as a middle point between a service worker and a knowledge worker. Is this really something new, or just the natural progress of a all workers in today’s hyper connected world? Continue reading
2014 will be a bustling year for events around Adaptive Case Management, so get these on your calendar: Continue reading
This is a first impression review of Live Documents, a SaaS model document sharing platform. I discovered the service, signed up for a free account, and these are my notes on what it does. Continue reading
Hopefully you have heard the term “Smart Process Apps” (SPA) attributed to Forrester Research. What is it? Is it just marketing hype? It is something real to be concerned about? Here is an explanation I have given that seems to resonate with people. Continue reading
At TEDxZurich 2013 Nicolas Perony gave an excellent talk about complexity that has relevance in the collaboration technology field. He has some excellent examples of how complex systems differ from complicated, machine oriented system, as well as the risks of thinking of complex systems as if they were machines. Continue reading
Thinking Matters 